At TaxiBilbaoAeropuerto.com we act as an intermediary platform between the user and the taxi drivers who provide the transport service. This Privacy Policy transparently describes what personal data we collect, what we use it for, with whom we share it and what rights you have over it, all in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Spanish Organic Law 3/2018 (LOPDGDD).
1. Data Controller
Controller details
TaxiBilbaoAeropuerto.com
language www.taxibilbaoaeropuerto.com
mail soporte@taxibilbaoaeropuerto.com
location_on Bilbao, Bizkaia, Basque Country (Spain)
2. Personal data we process
We collect only the data strictly necessary to manage your booking. We do not request more information than is essential to provide the service.
Identification
Full name of the contact passenger.
Contact phone number
So the driver can coordinate the pick-up via WhatsApp or call.
Email address
To send the booking confirmation and any relevant notices.
Trip details
Pick-up address, destination, date and time of the service, and any intermediate stops.
Flight number Optional
Provided voluntarily to better coordinate the airport pick-up in case of delays.
We do not process sensitive data (health, ideology, religion, etc.) or bank or credit card details. Payment is always made in cash or by card directly to the driver.
3. Purpose of processing
Your data is used solely and exclusively for the following purposes, directly related to managing your booking:
Managing the booking
Processing, confirming and coordinating your taxi request, including assigning the available driver.
Service-related communications
Sending you the booking confirmation, information about cancellations or notices relevant to your trip. You will never receive unsolicited marketing communications.
Customer support
Handling queries, incidents or complaints related to your booking.
Your data will not be used to build commercial profiles, send advertising, conduct market research or for any other purpose unrelated to managing your booking.
4. Legal basis for processing
The processing of your personal data is supported by the following legal bases set out in Article 6 of the GDPR:
Performance of a contract
Processing is necessary to manage the taxi booking requested by the User and to coordinate its provision.
Consent of the data subject
For sending confirmation communications and service-related notices, which the User accepts when making the booking.
Compliance with legal obligations
Where the retention of data is required by applicable tax, commercial or other regulations.
5. Data sharing and disclosure
TaxiBilbaoAeropuerto.com does not sell or share your data with third parties for commercial or advertising purposes. The only cases in which your data may be disclosed are the following:
To the assigned driver
Your name, phone number and trip details (origin, destination, date and time) are provided to the driver who performs the service, for the sole purpose of coordinating the pick-up with you. This disclosure is essential to provide the service.
Legal obligation
When required by competent authorities (judicial, administrative or tax) under applicable regulations.
Your data is not transferred to third countries outside the European Economic Area, nor is it shared with marketing companies, advertising platforms or any other entity unrelated to the transport service.
6. Retention period
Personal data is kept only for as long as necessary for the purposes for which it was collected:
Completed bookings
Data is kept for 1 year after the service ends to handle any complaints, and is deleted or anonymised once that period has elapsed.
Cancelled bookings
In the event of cancellation, data is deleted within a maximum of 30 days unless there is a legal obligation to retain it.
Queries and complaints
Until the query or complaint is resolved, and afterwards for the legally required period.
Legal obligations
If tax, commercial or other regulations require certain data to be kept, it will be blocked for that period and used only for that purpose.
7. Your rights
As the data subject, you have the right to exercise the following rights recognised by the GDPR at any time:
visibility Access
Find out whether we process your data and obtain a copy of it.
edit Rectification
Correct inaccurate or incomplete data we hold about you.
delete Erasure
Request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
block Objection
Object to the processing of your data on grounds relating to your particular situation.
pause_circle Restriction
Request that we temporarily suspend the processing of your data in certain circumstances.
download Portability
Receive your data in a structured, commonly used format to transmit it to another controller.
How to exercise your rights?
You can exercise any of these rights by sending an email to soporte@taxibilbaoaeropuerto.com stating the right you wish to exercise and attaching a copy of your ID or another document proving your identity. We will respond within a maximum of 30 calendar days.
If you believe the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
8. Cookies and tracking technologies
TaxiBilbaoAeropuerto.com uses strictly necessary technical cookies for the platform to work correctly (for example, to keep the session during the booking process) and, only with your prior consent, third-party analytics cookies (Google Analytics and Microsoft Clarity) to understand in aggregate how the website is used. We do not use advertising tracking cookies or share browsing data with third parties for marketing or remarketing purposes.
Technical cookies
Necessary for the website to work. They do not require consent.
Analytics cookies
Google Analytics and Microsoft Clarity, only if you accept the cookie banner. We do not use advertising or remarketing cookies.
For more detail on each cookie, its purpose, duration and how to manage them, see our full Cookies Policy.
9. Data security
TaxiBilbaoAeropuerto.com applies appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. These include:
- https Encrypted data transmission using the HTTPS/TLS protocol across the entire platform.
- admin_panel_settings Restricted access to personal data, limited to the staff strictly necessary to manage the service.
- storage Storage on secure servers located within the European Economic Area.
However, no internet data transmission system can be guaranteed as absolutely secure. In the event of a security breach affecting your personal data, you will be informed as established in Article 34 of the GDPR when the risk so requires.
10. Changes to this policy
TaxiBilbaoAeropuerto.com reserves the right to update this Privacy Policy when necessary, due to regulatory, technical or operational changes to the service. Any relevant modification will be communicated through this same page, updating the last-revision date shown in the header.
We recommend reviewing this page periodically. Continued use of the Platform after changes are published implies acceptance of the updated version.